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What Is CRO?

February 12, 2014 //  by Massimo Paolini//  Leave a Comment

Updated November 28, 2023

Reading Time: 2 minutes

A Powerful Website Acronym

Online marketing is full of confusing acronyms. Have you heard of CRO? In this post I’ll explain what it is and why it’s important to managing your business’ website and increasing market-share.

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CRO = Conversion Rate Optimization

CRO or Conversion Rate Optimization refers to the methodology of using Web Analytics and user behavior to improve a website’s performance. CRO focuses on answering these questions:

  • Why visitors bounce – leaving your website before actually consuming any content
  • Why visitors don’t complete a goal like web forms, white paper downloads, webinar registration, etc
  • How to improve call to action buttons with A/B Testing
  • Which pages are under-optimized for visitor conversion
  • Missing elements to your online sales funnel

CRO can help determine which Key Performance Indicators (KPIs) are most important for your business’ revenue model.

A True Business Need

Attracting qualified leads to your website is expensive, either in time or money. Strategies like content marketing (consistent creation and publication of quality information your target audience reads when making a buying decision) and Search Engine Marketing (e.g., Google AdWords) can drive potential prospects to your site. Yet, if they aren’t converting, that’s a waste of precious resources. CRO can help you:

  • Be more effective in reaching the visitors you already attract
  • Learn what’s working so you can attract more
  • Strategically test elements of your online sales funnel to improve return rates

Do you see how CRO can help your business’ website?

How can we help?

Confused about what SEO services you really need? Want help in interpreting your Google Analytics data for online marketing insights?

We are the spectrum group, and we offer strategic and tactical consulting so you can monetize your online presence. Call us for a complimentary 30-minute consultation to discuss how to leverage customer testimonials.

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Category: Web Analytics// Author: Massimo Paolini

About Massimo Paolini

Massimo is Co-CEO and Chief Data Scientist. On the web since the 90’s and a Google Partner since 2014, his expertise includes technical SEO, search marketing, marketing analytics/analysis, and online advertising. Massimo has an innate ability to sift through a sea of data, uncovering insights that formulate results-oriented strategies. He has taught Digital Marketing, Google Ads and SEO at UC Berkeley Extension since 2014—and presented at international search marketing conferences like SMXL in Milan.

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